1. Placing an order.
Find the product(s) you want on The English Beard Oil Company website.
Select the product you require and press ‘Add to Basket’.
Once you’ve added all of the items you require to your basket, select the checkout option.
You will then be asked to input your shipping & billing details. Please review your order to ensure all items & details are correct and then press ‘Place Order’. You will then receive an order confirmation via email to the email address provided at the time of ordering. In the unlikely circumstance we’d be unable to fulfil your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arisen. Remember to check your basket and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend your order once it has been submitted.
1.1 The English Beard Oil Company reserves the right to reject or cancel your order fulfilment of all orders on The English Beard Oil Company website. We explicitly reserve the right not to accept your order for any of the following reasons:
The product is not available / in stock.
Your billing information is not correct or not verifiable.
Your order has been suspected of fraudulent activity.
We could not deliver to the address provided by yourself.
In the event of misspelling, pricing or other errors or mistakes in the website information.
1.2 Data Check.
We may run some checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent pretences will be followed up with an investigation.
The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered. Prices may vary across stores.
2.1 Conversion rates may apply.
2.2 Price Changes.
The English Beard Oil Company reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.
3. Shipping & Delivery.
All orders made on the English Beard Oil Company website are dispatched from the UK. We aim to get all orders received before 15:00 GMT sent out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in dispatch confirmation emails.
When selecting our Royal Mail ‘UK First Class’ delivery method, the cut-off point for delivery is 15:00 GMT. Your orders should be received within 1 to 2 working days.
When selecting our Royal Mail ‘UK Second Class’ delivery method, the cut-off point for delivery is 15:00 GMT. Your orders should be received within 3 to 5 working days.
The English Beard Oil Company cannot be held accountable for parcels delayed to reasons beyond our control, including, but not limited to the following:
Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
Countries outside of the European Union may be subject to additional duties to be paid.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.
The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.
If you refuse to pay the duties to release your order, the order will subsequently be returned back to The English Beard Oil Company warehouse and refunded. A shipping & handling fee may be deducted from your refund.
By law, The English Beard Oil Company is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.
4. Promotions / Offers
4.1 Gift Cards
Once a gift card has been issued, the card becomes that customers’ property.
The English Beard Oil Company reserves the right to refuse or cancel a gift card without any further discussion.
Gift cards have a validity of 12 months, and don’t need to be spent all at once.
Gift cards are only valid on the site in which they have been purchased from. i.e. www.theenglishbeardoilcompany.com gift card purchases can only be utilised on the .com store.
4.2 Discount Codes
Only one discount code can be used per order.
The English Beard Oil Company reserves the right to refuse or cancel the use of a discount code without any further discussion.
Usage of discount codes are subject to stock availability.
5.Intellectual Property Rights
The English Beard Oil Company owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide
Permission is granted to temporarily download one copy of the materials (information or software) on The English Beard Oil Company web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on The English Beard Oil Company web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by The English Beard Oil Company at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The English Beard Oil Company is part of Naturally Creative Ltd
Company reg no 07729819
Naturally Creative Limited
The Old Rectory
3 Cranes Road
Sherborne St John
Tel: 0845 644 3613.